Refund policy

 Right of Withdrawal
When purchasing products, the consumer has the right to cancel the contract without providing a reason within a 14-day period. This period begins the day after the consumer or their representative receives the product.
During the reflection period, the consumer will handle the product and its packaging carefully. They may only open or use the product to the extent necessary to determine if they wish to keep it. If the consumer decides to exercise the right of withdrawal, they must return the product to the professional in its original condition and packaging, along with all delivered accessories.
If the consumer wishes to exercise the right of withdrawal, they must inform the professional within 14 days of receiving the product. This must be done via a written message or email. After notifying the professional, the consumer must return the product within another 14 days and provide proof of shipment.

Costs of Withdrawal
If the consumer exercises their right of withdrawal, the return shipping costs will be borne by the consumer.
If the consumer has already made a payment, the professional will refund the amount as soon as possible, but no later than 14 days after the withdrawal, provided the product has been received or proof of return is presented.